Overstaffing is a huge problem. Most organizations could loose 1/4 of their staff and never miss a beat. If you did that, the remaining people could shoulder the load.
But working people hard leads to dissatisfaction. People want to be underutilized. They want room to breathe. They don’t want the stress of working hard each and every day.
Or do they? I’ve found that people really do want to work hard, to be challenged, to grow. They just want to be compensated for their effort. If you expect people to give their all and then get stingy when you write their paycheck, you’re crazy. It won’t work. Top-level people deserve top-level pay.
So here’s the ServiceBrook philosophy: underhire and overcompensate.
We work hard. We put in late hours. We enjoy what we do. We get paid well.
We’ve found that having a few, high-octane people that are compensated extremely well is the way to go. We could probably save money by hiring several less qualified individuals, but in the end, the cost to the culture is too high.
We love the high-energy, high-octane, high-bandwidth atmosphere at work. We’re here to make money. No chatting. No discussing the news. No web-surfing or online shopping. No forwarding of stupid emails. Just good, old-fashioned, give-it-your-all, hard work. We’re all here for the same reasons. We’re committed. We’re a team. We’re all owners.
There’s not enough of us… but we all have more than enough. Everything gets done.